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Summary Profile

Over 20 years of experience in Operations, Project Delivery, Customer Service and Key Client Management.
• Exposure across diverse forms of outsourcing including Back Office Operations, Voice Operations, l Graphics and Media Operations in the U.S. market.
• Proven skills in managing teams to work in sync with the corporate set parameters & Service Level Metrics.
• Effective communication & interpersonal skills required to manage all internal and external stakeholder.
• Expertise in conceptualizing & implementation of various quality improvements projects and conducting audits for continual improvements in services vision to drive business excellence through efficient operations and client servicing.
• Easy adaptability and a fast learning curve to understand the working and nuances of the new environment.
• Knowledge of international work cultures by virtue of regular interaction with overseas clients and customers.


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